Current Role: Cloud Platform Engineer / DevOps at FLYR
Apr 2024 - Present · 1 yr 2 mos | Remote
Cloud Infrastructure & DevOps Leadership
As a Cloud Platform Engineer / DevOps at FLYR, I design and maintain cloud infrastructure on Google Cloud Platform (GCP). I collaborate with development and data teams to implement and optimize cloud-native solutions using mainly Terraform, Kubernetes, CircleCI, GitHub Actions, and ArgoCD.
Key Responsibilities:
- Design and maintain cloud infrastructure on Google Cloud Platform (GCP)
- Collaborate with development and data teams on cloud-native solutions
- Manage infrastructure as code using Terraform
- Implement and optimize CI/CD pipelines with GitHub Actions and CircleCI
- Lead projects focused on building new infrastructure
- Drive platform consolidation initiatives
- Implement cloud cost optimization strategies
- Deploy and manage applications with Kubernetes and ArgoCD
Terraform
ArgoCD
CircleCI
GitHub Actions
Kubernetes
Helm Charts
GCP
Site Reliability Engineer at CTW
Jul 2023 - Apr 2024 · 10 mos | Sofia, Bulgaria · Remote
Systems Reliability & Automation
As a Site Reliability Engineer (SRE) at CTW, I worked closely with a small team to ensure our systems run smoothly and perform at their best. I used Zabbix to set up monitoring systems that keep an eye on everything, so we can catch and fix any problems before they become big issues.
Key Achievements:
- Implemented comprehensive monitoring systems using Zabbix
- Automated operational tasks to improve efficiency
- Created bash scripts for system automation
- Set up Jenkins jobs for continuous integration
- Developed Ansible playbooks for configuration management
- Proactively identified and resolved system issues
- Maintained high system availability and performance
Ansible
Zabbix
Linux
Git
Bash
Jenkins
Web Integration and IT Support Engineer at eMerchantPay
Apr 2023 - Jul 2023 · 4 mos | Remote
Payment Gateway Integration & Technical Support
As a Tech Support Team Member at eMerchantPay, I ensured smooth merchant integration with our gateways. I collaborated with different teams, managed merchant expectations, and monitored transaction flows.
Key Responsibilities:
- Ensured smooth merchant integration with payment gateways
- Collaborated across teams to manage merchant expectations
- Monitored transaction flows and system performance
- Participated in integration calls providing valuable insights
- Conducted user acceptance testing (UAT) after deployments
- Troubleshot payment system issues and integration problems
Postman API
Payment Systems
Payment Gateways
Zendesk
New Relic
Icinga
Technical Support Specialist at GoDaddy
Jan 2021 - Apr 2023 · 2 yrs 4 mos
First-Line Technical Support & Customer Success
As a Technical Support Specialist at GoDaddy, I was the first line of support responsible for providing exceptional customer service by responding to client inquiries and troubleshooting a wide range of server and hosting issues.
Key Achievements:
- Achieved 150-300% of sales targets monthly through technical expertise
- Troubleshot complex server and hosting issues (DNS, SSL, email, domains)
- Resolved PHP and malware-related technical challenges
- Provided exceptional customer service through live chat sessions
- Expanded Linux skills and applied them in production environments
- Efficiently escalated complex technical issues to appropriate departments
Linux
DNS
cPanel
WHMCS
SSL
PHP
Customer Service
Flight Attendant at Wizz Air
2018 - Jan 2021 · 3 yrs 1 mo | Planet Earth
Safety, Customer Service & Sales
My job as a flight attendant was entirely related to passenger safety and onboard sales. Developed stable knowledge in first aid, customer service, teamwork, sales, problem-solving, and working under pressure.
Transferable Skills Developed:
- Crisis management and working under pressure
- Exceptional customer service in challenging environments
- Team collaboration and communication
- Safety protocols and compliance procedures
- Sales and revenue generation
- Problem-solving in real-time situations
Customer Service
Sales
Teamwork
Crisis Management
Communication
Previous Sales & Leadership Experience
2012 - 2018 · 6+ years
Sales Excellence & Team Leadership
Outbound Sales Specialist - Studio Moderna Bulgaria (2017-2018)
- Mastered diverse product portfolios across multiple categories
- Developed strategic presentation approaches for different product lines
- Focused on additional sales and excellent customer treatment
Promoter and Supervisor - QWERTY (2012-2018)
- Led teams of 4-6 people as Supervisor
- Achieved commercial sales goals consistently
- Provided customer advice and product expertise
- Monitored team performance and work processes
Team Leadership
Sales Strategy
Customer Service
Problem Solving